Contact

Contact Cool Supply Shop

Customer-service email: coolsupplyshopstore@gmail.com

Customer-service phone: 305-615-9509

Support hours: Monday-Friday, 9:00 AM-5:00 PM EST

Please include your order number and the email address used at checkout when contacting support about an order.

Damaged, Missing, or Incorrect Orders

For damaged, missing, or incorrect items, include your order number, photos of the item and packaging, and a short description of the issue. Keep all packaging until support reviews the request.

Returns

Contact customer support before returning any item. Returns sent without authorization may not be accepted.

Response Time

Expected response time: as soon as possible during support hours.