Shipping policy

Effective date: July 23, 2026

United States Launch Shipping

Cool Supply Shop is currently set up for a United States-only launch. International shipping is paused while international rates, delivery timing, taxes, duties, and supplier restrictions are reviewed.

Processing Time

Order processing time: 1-7 business days. Processing may vary by product, supplier, fraud review, inventory status, order volume, and fulfillment location.

Estimated Delivery Time

Estimated United States delivery time: 1-14 business days. Delivery dates are estimates only and are not guaranteed.

Shipping Rates

Shipping rates and available methods are shown at checkout before payment. Available shipping methods and rates are shown at checkout before payment.

Tracking

When tracking is available, tracking details are sent after the order ships. Tracking may take time to update after the carrier receives package information.

Multiple Shipments

Some products may be fulfilled by different suppliers or fulfillment locations. Multi-item orders may ship separately, arrive on different dates, and have separate tracking numbers.

Supplier and Fulfillment Differences

Some products may be fulfilled by third-party suppliers, Shopify Collective partners, or other fulfillment partners. Processing times, package origin, carrier, and tracking timing may vary by product.

Delays

Carrier delays, weather, holidays, high order volume, address issues, payment review, supplier delays, or events outside our control may affect delivery timing.

Incorrect Addresses and Address Changes

Please review your shipping address before placing an order. Address-change requests must be sent within as soon as possible after placing the order, but changes are not guaranteed once fulfillment has started.

Lost, Stolen, or Delivered Packages

If tracking shows a package was delivered but you cannot locate it, check the delivery area, household members, building staff, neighbors, and carrier notices first. Contact customer support with your order number and tracking number for help reviewing next steps.

Damaged, Missing, or Incorrect Items

Contact customer support promptly with your order number, photos of the package and item, and a description of the issue. Keep all packaging until the issue is reviewed.

Order Cancellation

Cancellation requests must be sent within as soon as possible after placing the order. Cancellation is not guaranteed after fulfillment begins.

Contact

For shipping help, contact coolsupplyshopstore@gmail.com. Support hours: Monday-Friday, 9:00 AM-5:00 PM EST.